IGUAZU JUNGLE LODGE SUSTAINABILITY POLICY 2025

In Puerto Iguazú, on January 15, 2025, this Sustainability Policy was approved. It is part of the definition of a sustainable company, understood as one that includes a set of holistically coordinated actions in its management system to guarantee excellent customer service, promoting social well-being and the sustainable development of the local community, and safeguarding the cultural heritage of the destination, the environment in which operations are carried out, and the planet's overall environment.

For this reason, we have adopted this Sustainability Policy, which provides a framework for establishing and continually reviewing sustainable objectives and goals, based on the following commitments:

1.- Apply the principles of service quality, environmental stewardship, and promoting the sustainable development of our local community in all planning and decision-making processes of our operations.

2. Comply with the labor, environmental, and human rights laws in force in our country, in addition to the principles defined in the Global Code of Ethics for Tourism of the United Nations World Tourism Organization.

3.- Use resources rationally, minimizing water, paper, and energy consumption; reducing waste generation and greenhouse gas emissions; preventing and offsetting our carbon footprint; and contributing our efforts to reduce the impact of climate change on our Earth.

4.- Involve all our employees in achieving the objectives of this Sustainability Policy through sustainability training and education programs.

5.- Encourage the participation of our clients and suppliers in good sustainable practices.

6.- Collaborate and build synergies with public and private organizations to develop and promote Sustainable Tourism in the destination.

7.- Contribute through our activities to improving the economic, social, cultural, and environmental conditions of the region, identifying opportunities for improvement and working collaboratively to find and implement efficient and effective solutions.

8.- Establish a continuous improvement process for sustainability in all company operations.

9.- Offer respect, assistance and support in the sustainable development of our indigenous communities.

10.- Implement current regulatory instruments to eradicate illegal drug use, human trafficking, discrimination and harassment in all their forms, gender-based violence, and, most especially, the commercial sexual exploitation of children and adolescents.

To achieve this objective, a set of Management Programs is developed based on the elements that constitute Sustainable Management Planning. These elements are:

• Our Mission, Vision and Values: which guides all our actions and defines what we propose to do (the mission), how (the values) and for what purpose (the Vision).

Mission (what): Our mission is oriented toward excellence and professionalism in customer service. It is based on a system of ongoing training, which generates passion and commitment to providing personalized and cordial service to our guests and visitors, to meet the expectations of our most demanding customers and earn their loyalty. It also implements a policy of sustainability and respect for our biodiversity, integrating it into our native culture, strengthening the sense of belonging to the Iguazu Falls destination.

To provide value to all our stakeholders through the Iguazú Jungle Lodge brand, positioning ourselves as a benchmark for responsible tourism in different market segments, satisfying our customers' demand for experiences and developing our human capital.

o Vision (purpose): To be the first reference for leadership and quality of service in similar hotels in the province of Misiones and Puerto Iguazú in particular, recognized for the personalized and professional attention to our clients, suppliers, employees and our community, with standards of quality, ethics and integrity and a modern and constantly innovative infrastructure.

To be a leader and benchmark in responsible tourism, increasing the value of our brand through hotel services and the growth of associated businesses, such as local, provincial, and national tourism.

o Values (how):

 Commitment to Quality Service: Our goal is to provide our guests with excellent service, exceeding their expectations.

 Honesty in transactions: Ensuring transparency throughout the service delivery chain.

 Respect: It constitutes the basis of our human relations and implies full acceptance of the diversity of races, beliefs, origins and religions from any part of the world.

 Environmental responsibility: We care for and respect the environment in the daily exercise of our activities and services, minimizing the environmental impact on our surroundings.

 Socio/cultural responsibility: Respect for our Guarani aborigines, their environment, their language, their customs, their clothing, their typical foods, their dances, their songs, promoting their integration and inclusion into the community in general.

• Our Code of Ethics: which defines the ethical principles and standards of conduct that guide the actions of the company and all of us who comprise it in relation to all of its stakeholders (employees, customers, suppliers and the local community) and which are based on the Global Code of Ethics for Tourism of the World Tourism Organization and the Principles of the United Nations Global Compact. These include

o The comprehensive development of people

o Contribution to the quality of life of employees and respect for their labor rights

o Respect for nature, wildlife and indigenous cultures

o The socioeconomic benefit of local communities

o Transparency in negotiations

o The fight against child labor

o The prevention of socially harmful behaviors

Within this general framework defined by the company, a set of Programs is developed, which are described below:

• QUALITY MANAGEMENT PROGRAM: Through the implementation of this Program, we ensure that the quality of our products and services meet the needs of our customers, especially those who seek to consume responsibly and/or are interested in promoting the sustainability of societies and the entire planet through their consumption. Within this framework, we annually review and update our Quality Manual. Through this Program, we define and standardize our procedures, seeking to always guarantee the same standard of products and services within a framework of quality and excellence. This Program is complemented by two specific subprograms:

o MAINTENANCE SUBPROGRAM: Since the implementation of this Program, we strive to guarantee the quality of our service at all times, recording all our actions, ensuring that nothing is overlooked and that all facilities and equipment are always available to our customers in the best conditions.

o CUSTOMER ORIENTATION SUBPROGRAM: With the implementation of this Program, we strive to guarantee customer satisfaction by addressing their needs and expectations from the moment they make their reservation until they return home, soliciting their opinions on our products and services in order to continuously improve their quality. Our challenge for this year is to improve our Customer Loyalty Program by incorporating a Frequent Customer Program.

• HUMAN RESOURCES MANAGEMENT PROGRAM: The implementation of this Program aims to guarantee the legality and ethics of labor relations at the Lodge and ensure that the development and growth of the Lodge's human resources team guarantees excellence in the quality of our products and services. Some of the actions planned in this Program include defining the profile of each position in the organization, implementing written and rational recruitment and selection procedures, induction of new employees into the company, ongoing monitoring of the evolution of local labor regulations and their strict application within the company, and recording the company history of each employee. These actions are complemented by the following subprograms:

o TRAINING SUBPROGRAM: Through the implementation of this Program, we aim to develop the organization's human resources through a structured and designed training plan based on a needs assessment process. We support its design with a training needs assessment workshop based on the requirements of the sustainable tourism certification standards to which we voluntarily adhere and the performance evaluations conducted during the previous period.

o PERFORMANCE EVALUATION SUBPROGRAM: Through the implementation of this Program, we seek to identify opportunities for improvement in each employee's performance and develop formal, predetermined mechanisms for reflection on work practices shared by employees and management within the organization. Our challenge this year is to improve the evaluation instrument in order to enhance the process of identifying opportunities for improvement.

• SAFETY AND HEALTH MANAGEMENT PROGRAM: The implementation of this Program seeks to guarantee the physical integrity of all persons involved in the management of the Lodge and the safety of the water and food the company provides to employees and customers. It is comprised of two Subprograms:

o SAFETY SUBPROGRAM: The implementation of this subprogram aims to minimize the possibility of accidents in the company by identifying risks and defining Contingency and Emergency Plans, which are updated periodically. We conduct an annual update of the risk assessment, the Emergency and Contingency Plans, and an evacuation drill.

o FOOD AND BEVERAGE SAFETY SUBPROGRAM: This subprogram ensures food and beverage safety through training for industry employees, the implementation of a Pest Control Plan known to employees, and scheduled and recorded cleaning and contamination prevention actions. This year, we will conduct training for our food and beverage sector staff and implement new practices to improve the sector's health excellence.

• SUSTAINABLE PURCHASING PROGRAM: Through the implementation of this Program, we seek to extend sustainable practices to the Lodge's value chain and build sustainable management from the purchase of operating inputs. This Program requires supplier registration, the definition of sustainable purchasing criteria, and setting goals for reducing purchases that generate waste (especially hazardous waste), toxic products, products containing preservatives, products that are non-biodegradable or non-organic, etc. The Program is complemented by the following Subprogram:

o SUPPLIER EVALUATION SUBPROGRAM: Through this program, the company seeks to have sustainable suppliers and promote the transformation of its value chain into a sustainable one. To this end, it must establish an evaluation system and apply it in such a way that its results reflect the supplier's true situation with respect to the parameters defined by the company.

o PURCHASING SUSTAINABILITY EVALUATION SUBPROGRAM: With the implementation of this program, we will assess whether purchasing management meets the objective of protecting the environment and contributing to promoting the development of the local community. For this year, we have defined the following goals for our purchasing policy:

 Maintain the percentage of products and our expenses that are purchased locally.

 Maintain the criterion of reducing the use of toxic or non-biodegradable products as much as possible.

 Eliminate the purchase of supplies in single-use disposable containers.

 Eliminate the presentation of products in single-use disposable packaging to our customers.

• SOCIAL RESPONSIBILITY PROGRAM: The implementation of this Program aims to contribute to developing and promoting the local community and fostering responsible tourism in the destination. Among the actions implemented in this area of management are purchasing from local suppliers and hiring local personnel for the company, preventing socially harmful behavior, and developing socially responsible actions by the company and volunteering by employees. The actions planned for this period include:

o Purchase of handicrafts from the indigenous communities of the Yriapú Jungle Reserve and promotion of the tourism services they offer, under the principles of fair trade.

o Contribute to an internship alliance with local institutions, promoting the professionalization of graduates.

o Contribution of materials to the Puerto Iguazú Women's Police Station. The company collaborates with this institution, which prevents gender-based violence and protects victims of this socially damaging behavior in our community, with a monthly contribution of work materials.

The Activities Program with the Zona de Granjas elementary school for the development of sustainability education initiatives and the organization of concerts with the music workshop. The company makes an annual donation to the school for the purchase and repair of instruments and encourages customers to join with a voluntary contribution at checkout.

• ENVIRONMENTAL AND CULTURAL RESPONSIBILITY PROGRAM: The objectives of this program are to promote Puerto Iguazú's cultural attractions, both within the Lodge and through recommendations to guests to explore indigenous communities and other sites of cultural interest in the community; and to develop effective and measurable actions for environmental care. This Program consists of the design and implementation of the following subprograms:

o LOCAL CULTURE PROMOTION SUBPROGRAM: Defines actions for the conservation, protection, and dissemination of cultural attractions and products from local communities and indigenous communities. We collaborate with the Bishopric of the city of Puerto Iguazú in the maintenance of the Sanctuary of the Virgin of Santa María del Iguazú.

o CARBON FOOTPRINT REDUCTION SUBPROGRAM: Defines actions and targets for reducing emissions and the company's participation in local adaptation actions. This year, we set a goal of reducing our footprint per guest by 5% compared to the previous year.

o RATIONAL WATER USE SUBPROGRAM: Defines actions for the rational use of the resource. During this period, we aim to reduce water consumption per guest by 2% compared to the previous year and to differentiate water metering from the restaurant.

o RATIONAL ENERGY USE SUBPROGRAM: Defines actions to reduce energy consumption by implementing energy efficiency measures and incorporating renewable energy into the Lodge. During this period, we aim to reduce energy consumption per guest by 5% compared to the previous year and to differentiate energy measurement from the restaurant.

o BIODIVERSITY PROTECTION SUBPROGRAM: Defines actions to minimize the impact on biodiversity at the location of the Lodge and at the destination and collaborates with organizations that carry out actions to conserve the region's biodiversity.

o NATURAL AREAS CONSERVATION SUBPROGRAM: Defines a plan to restore the natural area where the Lodge is located and actions to promote responsible visits to the destination's natural areas. The actions outlined in the native forest conservation and recovery plans are continuously carried out on the 8 hectares that the Lodge intends to conserve and restore.

o SOLID WASTE MANAGEMENT SUBPROGRAM: Defines an action plan for all waste generated at the Lodge, ensuring that it is disposed of in a manner that guarantees it does not pollute the environment and that provides for a reduction in waste generation and waste sent to landfills. This year, we aim to reduce the total amount of waste sent to landfills by 5%.

• SUSTAINABLE COMMUNICATION PROGRAM: The company positions itself in the market as a provider of sustainable products and services, using a variety of communication tools with a special emphasis on social media, through which it disseminates its sustainable practices and the sustainable benefits of its services. We will maintain the promotion of the Lodge's sustainable actions through social media in our communication plan.

“At Iguazú Jungle Lodge, we believe that sustainable tourism is not an option, but a responsibility. We invite our guests, employees, and partners to join us on this journey, so that together we can preserve the beauty of Iguazú for future generations.”

Mr. Ghione Marcelo

General manager